PRIVACY POLICY
Responsible Party
NO RETURN ADDRESS:
Dach PRO UG (limited liability)
Einsteinstraße 5A
53842 Troisdorf
Germany
Email: support@roofgearpro.com
Dach PRO takes the protection of your data seriously. This privacy policy explains the nature, scope, and purpose of processing personal data and outlines the rights to which you are entitled as a data subject. For all data protection matters, you may contact us at any time using the details provided.
GENERAL TERMS AND CONDITIONS (GTC) AND CUSTOMER INFORMATION
1. SCOPE
1.1. These General Terms and Conditions (GTC) apply to all contracts concluded between Dach PRO UG (limited liability), Einsteinstraße 5A, 53842 Troisdorf, Germany (hereinafter “Dach PRO”), and customers via the online store.
1.2. A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity. A business customer is a natural or legal person or a legally capable partnership who enters into a legal transaction in the exercise of their commercial or self-employed professional activity.
1.3. Deviating, conflicting, or supplementary terms and conditions of the customer shall only become part of the contract if Dach PRO has expressly agreed to their validity in writing.
2. CONTRACT CONCLUSION
2.1. The presentation of products in the online store does not constitute a legally binding offer but an invitation for customers to submit an offer.
2.2. By clicking the “Buy” button, the customer submits a binding offer to purchase the goods contained in the shopping cart. Dach PRO accepts the offer by sending an order confirmation via email or by dispatching the goods.
2.3. Dach PRO reserves the right to withdraw from the purchase at any time.
3. PRICES AND PAYMENT TERMS
3.1. All prices are net prices. Any applicable shipping costs are explicitly listed in the online store.
3.2. Payment is made via the payment methods offered in the online store, such as credit card, PayPal, and others.
3.3. The customer is obligated to make payment immediately upon conclusion of the contract unless otherwise agreed.
4. DELIVERY AND SHIPPING
4.1. Delivery is made to the shipping address provided by the customer. Information regarding delivery times can be found in the online store.
4.2. Dach PRO reserves the right to withdraw from the contract if suppliers fail to deliver and Dach PRO is not responsible for this unavailability. In such cases, customers will be informed immediately, and any payments already made will be refunded.
4.3. The risk of accidental loss and accidental deterioration of the goods passes to the consumer once the goods are handed over to them or a third party designated by them. For business customers, the risk passes once the goods are handed over to the carrier.
5. RIGHT OF WITHDRAWAL FOR CONSUMERS
5.1. Consumers have a statutory right of withdrawal, which is explained in a separate withdrawal policy.
5.2. The right of withdrawal does not apply to:
Sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
Goods manufactured according to customer specifications or clearly tailored to the personal needs of the customer.
5.3. To exercise the right of withdrawal, customers may use the model withdrawal form provided by Dach PRO.
6. RETENTION OF TITLE
6.1. The goods remain the property of Dach PRO until full payment has been received.
6.2. The customer must handle the goods with care during the retention of title.
7. WARRANTY AND LIABILITY FOR DEFECTS
7.1. Statutory warranty provisions apply.
7.2. In the event of defects, the customer has the right to request subsequent performance (repair or replacement). If subsequent performance fails, the customer may reduce the purchase price or withdraw from the contract.
7.3. Business customers must report obvious defects in writing within 14 days of receiving the goods. Otherwise, warranty claims are excluded.
8. LIABILITY
8.1. Dach PRO is liable only within the framework of statutory provisions.
8.2. Liability for minor negligence is excluded except for essential contractual obligations (cardinal obligations), the fulfillment of which enables proper performance of the contract. In such cases, liability is limited to foreseeable, typical damages.
8.3. These limitations do not apply in cases of intent, gross negligence, injury to life, body, or health, or where Dach PRO has assumed a guarantee or fraudulently concealed a defect.
9. REVIEW EMAILS
9.1. By agreeing to these GTC, customers consent to receiving review emails after completing an order from Dach PRO or service providers such as Judge.me.
9.2. These review emails are used to measure customer satisfaction and collect product reviews to improve product and service quality.
9.3. Customers may object to receiving such emails at any time by sending a message to support@roofgearpro.com. An objection does not affect the contractual relationship.
10. DATA PROTECTION
10.1. Dach PRO processes personal data of customers only within the framework of statutory requirements. Further information can be found in the Terms of Service.
10.2. Data is only transferred to third parties where necessary for contract performance, such as shipping service providers or payment providers.
10.3. Customers have the right to access, rectify, delete, and restrict processing of their data as well as the right to object to processing.
11. DISPUTE RESOLUTION
11.1. The European Commission provides a platform for Online Dispute Resolution (ODR) available at https://ec.europa.eu/consumers/odr.
11.2. Dach PRO is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration body.
12. APPLICABLE LAW AND JURISDICTION
12.1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
12.2. For merchants, legal entities under public law, or special public-law funds, the place of jurisdiction is the registered office of Dach PRO.
13. FINAL PROVISIONS
13.1. If individual provisions of these GTC are invalid or unenforceable, the remaining provisions shall remain in effect. The invalid provision will be replaced by the relevant statutory regulation.