PRIVACY POLICY
Controller:
NO RETURN ADDRESS:
Dach PRO UG (limited liability)
Einsteinstraße 5A
53842 Troisdorf
Germany
Email: support@roofgearpro.com
Dach PRO takes the protection of your personal data very seriously. This privacy policy explains the type, scope, and purpose of processing personal data on this website and outlines your rights as a data subject. For any questions, contact us using the information provided.
1. DATA PROCESSING FOR ORDERS IN THE ONLINE STORE
To process orders, we collect and process the following personal data: name, address, email address, phone number (optional), payment information. Legal basis: Art. 6(1)(b) GDPR.
We share this data with service providers where necessary for contract fulfillment, specifically:
with shipping companies (e.g., DHL, UPS),
with payment service providers (e.g., PayPal, credit card, GPay),
and with our hosting and platform provider Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, ON, Canada, K2P 2L8.
Shopify processes the data on our behalf. Data transfers to third countries (USA/Canada) are based on EU Standard Contractual Clauses. Details: https://www.shopify.com/legal/privacy
Your data is deleted once the purpose of processing no longer applies, such as after full completion of the contract and expiration of statutory retention periods. Customer accounts are automatically deleted after 24 months of inactivity.
2. CONTACT VIA EMAIL
If you contact us by email, we process the personal data you provide solely to handle your request (Art. 6(1)(f) GDPR; where applicable, Art. 6(1)(b) GDPR). The data is deleted once communication is complete, unless statutory retention obligations apply.
You may object to this processing at any time: support@roofgearpro.com
3. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies to provide essential functions (e.g., shopping cart) and for analytics and marketing purposes. Legal bases:
Art. 6(1)(f) GDPR for functional cookies,
Art. 6(1)(a) GDPR for analytics and marketing cookies (only with consent via cookie banner).
Tools used:
Google Analytics 4 (GA4)
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
IP anonymization is enabled. Transfers to the USA are based on Standard Contractual Clauses.
Privacy: https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout
Meta Pixel (formerly Facebook Pixel)
Provider: Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland
Used for analytics and ad targeting on Facebook and Instagram (“Custom Audiences”)
Privacy: https://www.facebook.com/privacy/explanation
Opt-out: https://www.facebook.com/settings?tab=ads
Google Ads / Conversion Tracking & Remarketing
Tracks whether users reached us through advertisements.
Privacy: https://policies.google.com/privacy
Opt-out: https://www.google.com/settings/ads
Consent can be withdrawn at any time via the cookie consent tool or by email: support@roofgearpro.com
4. SOCIAL MEDIA PLUGINS
We integrate plugins from the following networks:
Facebook (Privacy Notice)
Instagram (Privacy Notice)
Pinterest (Privacy Notice)
When accessing these pages, a direct connection to the provider’s servers is established. If you are logged in, your visit may be associated with your account. Log out beforehand to prevent this.
5. YOUTUBE EMBEDDINGS
Our website includes videos from YouTube (Google) using the enhanced privacy mode. Personal data is transmitted to YouTube only after you actively play a video. Details: https://policies.google.com/privacy
6. NEWSLETTER
By subscribing to our newsletter, you receive regular email updates (Art. 6(1)(a) GDPR). You may unsubscribe at any time via the link in the email or by contacting us. After withdrawal of your consent, your data is deleted without delay.
7. YOUR RIGHTS AS A DATA SUBJECT
Under the GDPR, you have the following rights:
Access (Art. 15 GDPR)
Rectification (Art. 16 GDPR)
Erasure (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Objection to processing (Art. 21 GDPR)
Withdrawal of consent with future effect (Art. 7(3) GDPR)
Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)
Send your request to: support@roofgearpro.com
8. SECURITY
We use current technical and organizational security measures (TOMs) to protect your data against loss, destruction, manipulation, and unauthorized access. These measures are continuously updated according to the latest technological standards.
9. CHANGES TO THIS PRIVACY POLICY
Last updated: November 2025
We reserve the right to update this privacy policy in response to changes in legal requirements, services, or data processing. Check our website regularly for the latest version.